How do I delete or move out a lead, applicant, or tenant? – Hemlane Support Center

Hemlane is flexible in allowing you to move out or delete tenants in the system. You can delete or move out an entire tenant group or just one tenant in the group (one of the roommates).

Click on the following to navigate quickly to different topics discussed in this article:

Is the Tenant Registered?
Unregistered Tenant (applicant or tenant)
Tenant Leads (someone who came from Zillow, Trulia, etc.)
Registered Applicant
Registered Tenant (entire group or one person) - has a lease

Types of Tenants

There are two different types of tenants:

Prospective Tenants - leads and applicants
Tenants - active tenants with leases

You can delete either type of tenant. For Prospective Tenants, you are notifying them that you are not interested in having them move into the property. For Tenants, you are notifying them that they are moving out of the property (since they already have a lease in place).

Please note that you are archiving a tenant, rather than deleting their information. In other words, you still have access to all of the historical records as it is stored on our backend.

Is the Tenant Registered?

The first question to ask is whether the tenant is registered in our system. You can determine whether they are registered by their status when you click on their name. An unregistered tenant will either show Resend Invite or Invite to Apply when looking under the Overview section next to the tenants contact information.

Unregistered Tenant (applicant or tenant):

To archive an unregistered tenant, please follow these steps:

Step 1: Select the Prospective Tenants tab or the Tenants & Leases tab

Step 2: Click on the tenant name

Step 3: Under the Overview section, click the three dots to the right of their contact info and select Delete

Tenant Leads (someone who came from Zillow, Trulia, etc.):

To archive a tenant lead, please follow these steps:

Step 1: Select the Prospective Tenants tab

Step 2: Click on the tenant name

Step 3: Under the Overview section, click the [Move to Archived] button

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Registered Applicant:

To archive a registered applicant, please follow these steps:

Step 1: Select the Prospective Tenants tab

Step 2: Click on the tenant name

Step 3: Under the Overview section, click [Other Actions] --> [Move to Archived]

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Also, here is a helpful article on notifying applicants that a property is no longer available.

Registered Tenant (entire group or one person) - has a lease

If the tenant has been active in our system with a lease, then you will want to set a move-out date. You will be able to choose between moving out the entire lease or moving out only one tenant. You also have the option to move out immediately or set a future move out date.

To move out a registered tenant, please follow these steps:

Step 1: Select the Tenants & Leases tab

Step 2: Click on the tenant name

Step 3: Under the Overview section, click [Set Move-Out Date]