Customers using Leasing⁺ and Tenant Placement⁺ services, we require that they put down a deposit for a commercial lockbox, provided by Hemlane.
What is the cost of the lockbox?
Lockboxes are a $100 deposit, refundable if sent back within a year. We do not refund the $100 if sent back after 12 months from the original shipping date.
Can I use my own lockbox?
No, you must use our lockbox, because we have an API into the providers to change the lockbox access codes for each showing. We use commercial lockbox providers who are also affiliated with the National Association of REALTORS®.
Do I have to pay the cost to ship the lockbox?
The cost of shipment is as follows:
Standard shipment of lockboxes (5 to 7 business days) : $0 (Hemlane pays)
Expedited shipment of lockboxes (2 to 3 business day) : $50
Return shipment of the lockboxes: Customer pays 100%