Eviction Guard+ offers peace of mind and allows you to be more hands off with our professional delinquency management available to handle your tenants overdue rent.
How do I become covered under Eviction Guard+?
To add Eviction Guard+ to existing properties on your Hemlane account, please navigate to your Subscription page by hovering over your name in the upper right-hand corner, then selecting "Subscriptions" from the drop-down menu. Next, click the [Update] or [Subscribe] button and check the box to add Eviction Guard+.
To add Eviction Guard+ to properties not currently in your Hemlane account, you will first need to go into your Properties Tab to add in the property. You will see Eviction Guard+ option as an optional add-on!
Frequently Asked Questions
How will I be updated about the eviction process?
Our team will begin mediation after the due date for rent. You will receive updates via email once mediation has begun.
With Eviction services, what if my tenants pay me via check, cash, or another way?
If your tenants have made a payment outside of Hemlane, it’s important you record a payment for the transaction to prevent our teams from contacting your tenant.
Does my property have to be added into Hemlane to enroll in Eviction Guard+?
Yes, your property must be on Hemlane to be enrolled in this service. If you do not have your property added within Hemlane, that property will not be eligible of Eviction Guard+.
When will I be charged for Eviction Guard+?
If you are on a month-to-month subscription, you will be charged on your next billing cycle.
If you are on annual billing, you will be charged a prorated amount when you sign for Eviction Guard+ to cover the remainder of this year’s billing cycle, then you will be charged the full annual amount every year following.
Can I add Eviction Guard+ to any Hemlane property and package level?
Yes, by enrolling above, all properties billed to your Hemlane account will be enrolled in Eviction Guard+ regardless of package level including the Basic, Essential, and Complete packages.
Will all of my properties be covered under Eviction Guard+?
Absolutely! Each property within your Hemlane account is effortlessly integrated into our coverage.
When does the Eviction Guard+ team call tenants who are past due on their rent?
Our team will begin mediation and call any tenants who are 3 business days past due on paying their rent. Our team will work with your tenants to understand why they are late on rent, then provide resources and an action plan to get rent paid and up-to-date.
Do I need to have a Hemlane account to use Eviction Guard+?
Yes, you need to have your tenants and properties added and registered in Hemlane so that we are aware that a payment has been missed.
Do my tenants need to be registered on Hemlane to enroll in Eviction Guard+?
Yes, in order for our teams to have the most accurate information, your tenants must be registered on Hemlane in order to enroll for Eviction Guard+.
Can Hemlane help with evicting tenants for lease violations, such as extensive damage?
At this time, Hemlane only assists with mediation and notice needs for non-payment of rent violations, and we’re unable to support any other lease violations.