Hemlane's Tenants⁺ is our game-changing service included with our Complete package aimed to provide owners and property managers with unparalleled assistance in managing tenant communications within the Hemlane portal. For more information on Our Tenants+ service, please visit this article: What is the Tenants⁺ service?
For best outcomes, Hemlane's Tenants⁺ team will need you to include fitting instructions from the Services tab within your portal. Setting these instructions can be achieved in the Services tab on the left-hand side of your portal and by clicking into the "Tenants⁺ " section and click [Add New Guide] next to any available Complete package property:
Once you have clicked into the [Add New Guide] you will find the following prompts to provide your desired instructions towards:
Once you are happy with your applied instructions our Tenants⁺ team will be able to handle the various needs of your tenant communications between 7am - 4pm PT, Monday through Friday.
For questions regarding a current communication with the Tenants⁺ team, please email tenants-plus@hemlane.com.
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