Hemlane allows you to change your subscription package at anytime for however long as needed. An owner who might use the Basic package normally may choose to change their properties to an Essential or Complete package during vacations or around the holidays when they need a helping hand.
You can upgrade or downgrade your package type at the property level within the Properties tab. When you change your package type, it will automatically adjust all units in that property to your new package type.
To change your property's subscription package:
Step 1: Click into your Properties tab on the left hand menu
Step 2: Select the Property from the drop-down menu at the top of your screen
Step 3: Within the "Package" sub-category, select the package type you’d like to upgrade or downgrade to
PLEASE NOTE: This change will automatically update your subscription and immediately turn on or off any additional functions on your package type.
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