Prospective tenants are often requested to fill out a screening report or comprehensive background and credit check. These reports are soft-pulls meaning they will not effect a tenant's credit score. The fee for this research and reporting is $30 and is charged to the tenant, both the tenant and the owner receive copies of the screening report.
The $30 fee for screening is non-refundable from Hemlane
Once payment for screening is submitted, information begins being collected and forming the report which is then returned to both parties. As the $30 fee goes towards collecting, processing, and providing this information, we do not provide refunds for services rendered.
If you would like to speak to the property manager regarding a refund, please use the Messages tab on the left side main menu in your Hemlane account to send them a direct message regarding your refund.
For more information regarding our screenings, please visit the following articles:
- How does the screening process work and how much does it cost?
- Why do I receive an error during the tenant screening process?
- How do I dispute my background check or credit report?
- Why does the tenant screening report show an address mismatch or incorrect SSN?
keywords: refund, screening, $30, 30, money back, background check, credit check