Hemlane allows you to charge a tenant for a maintenance or repair cost. Below are instructions on when you would charge a tenant and how to do so within Hemlane.
Reasons to charge a tenant:
- Tenant caused the damage
- examples: hole in the wall or broken window due to tenant neglect, potato peels down the garbage disposal that caused it to stop working, etc.
- Tenant did not perform basic trouble-shooting and a professional was called out instead of taking proactive measures beforehand
- Tenant did not show for their appointment and a no-show fee was charged
How to charge a tenant:
Step 1: Select Financials from the left side main menu
Step 2: Click [Online Payment]
Step 3: Choose [Request one-time] from the drop-down menu
For instructions on how to upload an invoice to a work order, please view our article How does my service professional upload a maintenance invoice?
For instructions on how to reimburse a tenant for maintenance, please view our article How do I reimburse a tenant for maintenance or repairs?
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