Frequently Asked Questions regarding Recurring Payment Requests

Hemlane provides status updates on all payment transactions for property managers and tenants. Recurring payment requests can be created to auto-request payments on a weekly or monthly basis, eliminating the need to manually create the requests each month. Below are some FAQs regarding recurring payments. 

Please note that if you are adjusting a recurring request, any pre-generated transactions will need to be adjusted separately.

To quickly navigate to specific sections of the article, please click the links below:

• How do I change the due date on a recurring payment?
• How do I change the late fee on a recurring  payment?
• How do I change the amount on a recurring payment?
• How do I change the end date on a recurring payment?
• How do I update payment options (e.g. credit/debit card and partial payment allowances)

How do I change the due date on a recurring payment?

Recurring payment requests are unable to have their due dates edited. If you would like to change the due date of a recurring payment request, please cancel the recurring payment request and create a new one with the updated due date in its place. 

• To cancel a recurring payment request, please view How do I cancel a recurring payment request? 
• To create a new recurring payment request, please view How do I request payments?

How do I change the late fee on a recurring  payment?

Step 1: Click into your Financials tab, then select "Recurring" from along the top

Step 2: Click "View" to edit a recurring request        

Step 3: Select [Other Actions] > then select "Change Terms"

Step 4: Update the Late Fee details and click 'Save'

How do I change the amount on a recurring payment?

Step 1: Click into your Financials tab > then select "Recurring" from along the top

Step 2: Click "View" to edit a recurring request        

Step 3: Select [Other Actions] > then select "Change Terms"

Step 4: Update the Payment Details and click 'Save'   

How do I change the end date on a recurring payment?

Step 1: Click into your Financials tab > then select "Recurring" from along the top

Step 2: Click "View" to edit a recurring request        

Step 3: Select [Other Actions] > then select "Change Terms"

Step 4: Update the End Date details and click 'Save'   

How do I update payment options (e.g. credit/debit card and partial payment allowances):

Step 1: Click into your Financials tab > then select "Recurring" from along the top

Step 2: Click "View" to edit a recurring request        

Step 3: Select [Other Actions] > then select "Change Terms"

Step 4: Update the payment details and click 'Save'   

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