Hemlane sends notifications to tenants regarding payments, maintenance requests, and other communications via email and text message. Tenants are notified via email for the following reasons:
- When a new payment transaction has been created
- When a new recurring payment request has been created
- When a payment is due: 5 days before the due date & 1 day before the due date
- When a payment is late: 1 day after the due date & every Monday after the due date
- When a payment transaction has initiated
- When a maintenance request was submitted by them
- When added to a maintenance request (+text notification)
- When a maintenance request has been updated (+text notification)
- When a message has been sent to them within Hemlane (+text notification)
For more information on this topic, please visit these articles:
- When does Hemlane send text messages?
- When are payment reminders sent?
- When are late payment reminders sent?
keywords: notifications, tenant notifications, tenant emails, text notifications
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