When does Hemlane send notifications to tenants?

Hemlane sends notifications to tenants regarding payments, maintenance requests, and other communications via email and text message. Tenants are notified via email for the following reasons:

• When a new payment transaction has been created       

• When a new recurring payment request has been created        

• When a payment is due: 5 days before the due date & 1 day before the due date   

• When a payment is late: 1 day after the due date & every Monday after the due date       

• When a payment transaction has initiated           

• When a maintenance request was submitted by them           

• When added to a maintenance request (+text notification)      

• When a maintenance request has been updated (+text notification)

• When a message has been sent to them within Hemlane (+text notification)