How do I request payments?

Hemlane allows owners to request payments using an online or offline payment requests. These requests can be configured for a one-time request (such as a security deposit) or recurring request (such as monthly rent). 

Before requesting a payment you will want to set up your bank account. Please view the article and video below for more details on adding in your bank account.

Getting Started Video: Setting up your bank account 

Getting Started Article: How do I add a new bank account as an owner? 

To request rent and other payments:

Step 1: Select Financials from the left side main menu

Step 2: Click [Request Money] to request payment to be made through Hemlane using attached bank account and/or credit cards

OR

 Click "REQUEST/RECORD PAYMENTS" to record a payment that is made outside of Hemlane, usually via check or money order

 

Step 3: Follow the steps to fill out the payment details 

The form includes details such as:

- Property address (and unit, if applicable)

- Payor's details (who will send payment and which bank account it will send from)

- Payee's details (who will receive payment and which bank account it will deposit into)

- Payment details (amount, category, due date)

*Note: A payment request will NOT generate on the ‘End date’.

- Payment options (allowing partial payments, credit/debit card payments, and/or automatically including late fees)

 

Step 4: Confirm the payment's details and click [Request]

 

 

Step 5: An email will be sent to the tenants (or other users) who need to make the payment.

 

 

 

For more information on this topic, please follow these links:

• How do I track, record, and manage payments made outside of Hemlane?
• Why are tenants required to pay late fees before rent?
• Can tenants split rent or pay partial rent?
• How do I know if a tenant has set up rent for auto-payment?

 

 

keywords: request rent, request payment, utility bill, rent, offline, online, recurring, one-time, one time, payment, collect rent