How do I request payments?

Hemlane allows owners to request payments using an online or offline payment requests. These requests can be configured for a one-time request (such as a security deposit) or recurring request (such as monthly rent). 

Before requesting a payment you will want to set up your bank account. Please view the article and video below for more details on adding in your bank account.

Getting Started Video: Setting up your bank account 

Getting Started Article: How do I add a new bank account as an owner? 

To request rent and other payments:

Step 1: Select Financials from the left side main menu

Step 2: Click [Request Money] to request payment to be made through Hemlane using attached bank account and/or credit cards

OR

 Click "REQUEST/RECORD PAYMENTS" to record a payment that is made outside of Hemlane, usually via check or money order

 

Step 3: Follow the steps to fill out the payment details 

The form includes details such as:

- Property address (and unit, if applicable)

- Payor's details (who will send payment and which bank account it will send from)

- Payee's details (who will receive payment and which bank account it will deposit into)

- Payment details (amount, category, due date)

*Note: A payment request will NOT generate on the ‘End date’.

- Payment options (allowing partial payments, credit/debit card payments, and/or automatically including late fees)

 

Step 4: Confirm the payment's details and click [Request]

 

 

Step 5: An email will be sent to the tenants (or other users) who need to make the payment.

 

 

Common Questions:

When do individual transactions generate from the recurring payment request? 

Individual monthly or weekly recurring request transactions will generate the next transaction once the total amount has been paid on the current transaction. The next transaction will not generate until the full balance on the current transaction has been paid.

If no prior payment is made on a current transaction, the next month or weekly transaction will trigger 21 days before it's due date. 

 

 

 

For more information on this topic, please follow these links:

• How do I track, record, and manage payments made outside of Hemlane?
• Why are tenants required to pay late fees before rent?
• Can tenants split rent or pay partial rent?
• How do I know if a tenant has set up rent for auto-payment?

 

 

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