Hemlane allows you to stay organized even when a payment has multiple partial payment sources, such as for Section 8 housing. To keep a record of both payment transactions, Hemlane suggests breaking the total rent amount into two requests, one from HUD and another from the tenant directly.
To prepare for Section 8 payments:
Before requesting rent, Hemlane suggests adding in two tenants for the property: one for the active tenant and another as a tracking-only tenant (no email or account registration required) for HUD. By creating two tenants who will each make payment, your reporting will stay up to date and accurate.
For instructions on how to add in a tracking-only tenant for HUD, please view our article: How do I add a tenant without inviting them to sign up on Hemlane?
To create an offline rent request from HUD Section 8:
Step 1: Select Financials from the left side main menu
Step 2: Click "or record a one-time/recurring transaction" to record a payment that is made outside of Hemlane, usually via check or money order
To request an online payment from your tenant:
Step 1: Select the Financials tab from the left side main menu
Step 2: Click [Request Money] to request payment to be made through Hemlane using attached bank account and/or credit cards