How do I record Section 8 payments?

Hemlane allows you to stay organized even when a payment has multiple partial payment sources, such as for Section 8 housing. To keep a record of both payment transactions, we suggest breaking the total rent amount into two requests, one from HUD and another from the tenant directly. 

To prepare for Section 8 payments:

Before requesting rent, Hemlane suggests adding in two tenants for the property: one for the active tenant and another as a tracking-only tenant (no email or account registration required) for HUD.

Please be sure to add each of these tenant groups (HUD and the active tenants) under a "New Lease" to your Tenants & Leases tab. By creating two tenants who will each make payment, your reporting will stay up to date and accurate.

For instructions on how to add in a tracking-only tenant for HUD, please view our article: "How do I add a tenant without inviting them to sign up on Hemlane?" 

To create an offline rent request from HUD Section 8:

Step 1: Select Financials from the left side main menu

Step 2: Click "Track offline transactions" to record a payment that is made outside of Hemlane

 

Step 3: Select "Extended Form" from the top of the page & fill out the form with the payor/payee details

 

When selecting the 'From' section, you can select "Other" and a text box will appear where you can enter in the organization that is making payment on behalf of the tenant 

 

           

 

A recurring request will appear under your Financials tab, under the "Recurring" section along the top

 

Step 4: Fill out the series of questions regarding the payment's details, then click [Add] on the final page

 

 

 

To request an online payment from your tenant:

Step 1: Select the Financials tab from the left side main menu

Step 2: Click [Request Money] to request payment to be made through Hemlane using attached bank account and/or credit cards

    

Step 3: Fill out series of questions regarding the payment request, review the details and click [Request]

 

 

 

Step 5: An email will be sent to the tenants (or other users) requesting them to make payment

 

The requests will then appear under your Financials tab:

 

 

 

 

 

 

 

 

 

 

 

 

keywords: section 8, HUD