Hemlane makes it easy for you to update the balance due on an individual transaction. Please read below for instructions on providing a credit or reducing the balance of a single payment request.
To adjust an existing payment, please:
Step 1: Select Financials from the left side main menu
Step 2: Select [Transactions] at the top of the page
Step 3: Select the payment you would like to edit by clicking "View"
Step 4: Click the [Offline Payment] option (or uncollectible)
Step 5: Type in the [Amount] that you would like to reduce the request by and click [Confirm]
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