On the Complete (and also legacy Smart) package, Hemlane provides accounting services to manage and initiate payments to service professionals via credit card or PayPal. This service is called Maintenance Billing.
Maintenance Billing is required on the Complete package and offers a more convenient and hands off approach to maintenance.
How to change your Maintenance Billing payment account:
Step 1: Select the Maintenance & Repair tab on the left hand main menu
Step 2: Choose the "Instructions" section at the top of the page
Step 3: Filter for the property address at the top of the page
Step 4: Click anywhere on this main property box to open up the detailed page
Step 5: Select the "Billing Contact" subcategory to make your changes.
You can change the Billing Contact by clicking "Reassign Billing Contact" or change your maintenance billing account by clicking "Maintenance Billing Account".
If you are selecting a Team Member as the Billing Contact, keep in mind they will need to confirm the Maintenance bill-to payment account within their Hemlane account in order for this process to be completed.
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