Hemlane allows you to assign a maintenance coordinator as a point of contact for any new maintenance and repair requests that are opened at a property. This point of contact will automatically be assigned as the coordinator for all repair requests.
To assign a Point of Contact person for a specific property, please:
Step 1: Click into your Maintenance & Repairs tab
Step 2: Select the "Instructions" section from along the top
Step 3: Select the property you would like to assign a Point of Contact for
Step 4: Select 'Coordination' from the quick-links menu
Step 5: Assign the user you would like to be the Point of Contact and save any changes
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