Hemlane and our partner companies believe your privacy and payment processing deserves the best security we can offer. Our payment processor may request further information about you or your company in order to enable or continue processing payments.
If more information is requested from you, your Hemlane account will have an alert banner on your Dashboard tab and you'll receive an email notification:
To update your account, please click the "Update Account" option which will redirect you to your banking credentials page. Please review all information on file and make any updates that are needed. The information required by our payment processor will be in red.
Once your account information has been submitted, your alert will be removed from Hemlane and your account will be reviewed by our payment processor within the next 72 hours. If your account fails to be verified, the alert banner will appear once more.
What do I do if my account failed verification?
It's important that the information you enter for yourself or your company matches exactly as shown on your official IRS-issued documentation, such as your SS-4 confirmation letter or your Letter 147C (the record of how your entity is filed with the IRS). It is a common naming convention for LLCs to include both the owner name and the business name.
For our payment processor to verify your information with the IRS, your personal or company name must be added to Hemlane exactly as it's displayed on these forms, including upper/lower case, symbols, and punctuation placement. When in doubt, enter all information listed above the business address.
SS-4 Confirmation Letter Examples:If your entity name looks like this on your SS-4 confirmation letter, you might need to enter the following as your legal entity name:
ACME LLC THERESA LOPEZ-FITZGERALD SOLE MBR
If your entity name looks like this on your SS-4 confirmation letter, you might only need to enter the following as your legal entity name:
Letter 147C examples
If your entity name looks like this on your Letter 147C, you might only need to enter the following as your legal entity name:
If your entity name looks like this on your Letter 147C, you might need to enter the following as your legal entity name:
ACME LLC THERESA LOPEZ-FIZGERALD MBR % PILAR LOPEZ
keywords: EIN, update, failed verification, verify, verification, SS-4, 147C