Hemlane allows you to update an incomplete payment request by recording a payment on it. This payment can be recorded as paid outside of Hemlane (cash, check, money order, Venmo etc.) or it can be recorded as an uncollectible amount. Either of these recording options will show the amount that was recorded as a "manual override" payment for the transaction.
If you've previously updated a payment request with a manual override you can remove the manual override at any time, by deleting it.
To remove a manual override on a transaction:
Step 1: Navigate to your Financials tab
Step 2: Locate the transaction you'd like to update then click "view" to bring you into the transaction's details
Step 3: Scroll to the bottom of the transaction page and under the "Payments" section, locate the manual override you'd like to delete.
Click on the red trash can icon next to manual override and confirm you'd like to cancel the payment:
Once the manual override has been removed, the request's status will automatically change back to "Incomplete" and allow the payor to submit payment through their Hemlane account.
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