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  1. Hemlane Support Center
  2. For Owners & Managers
  3. Repair Coordination+

Repair Coordination+

For owners and managers who are using our repair coordination services, learn a bit more about how it works

  • Getting started: Hemlane's repair coordination
  • What is the Third Party Network for Repair Coordination?
  • How do I change my maintenance billing account?
  • What types of maintenance does Hemlane coordinate?
  • What if the maintenance estimate or bid is too high?
  • Who schedules repair requests with the service professional?
  • What is a repair threshold and can I put a low threshold?
  • How do service professionals get paid on the Complete package?
  • Can the repair coordinator help with recurring requests (landscaping, snow removal, etc.)?
  • Does Hemlane help with turnover repairs between tenants?
  • Do the repair coordinators work with Home Warranty Companies?
  • Can the repair coordinators help purchase of new appliances?
  • Can I upgrade to the Essentials or Complete package when I'm on vacation?
  • When does Hemlane consider reimbursements for repair coordination?
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