To verify your identity for tenant screening (background and credit), we ask a series of questions. If you do not answer your identity verification questions correctly, then you will receive this error message:
If you receive this error message, then here are the next steps:
- Call TransUnion SmartMove customer support at (866) 775-0961
- Let them know that you are using Hemlane and provide them with the email address on file with us
- When you call, customer support will verify your account information (SSN, DOB, address, etc.)
You will get 2 additional attempts via phone to verify your identity.