To verify your identity for a tenant screening (background and credit), we ask a series of questions. The answers you provide are then added to your contact information to create your individual screening report.
"Unable to complete this action. We experienced an error, please try again. (200014)."
- Go to your Hemlane Settings and remove any non-alpha characters (most common are apostrophes) from your name or anywhere within your contact information.
- Check your zip code on file, only the first 5 digits will be accepted.
- If your first or last name contains a hyphen or space, please remove the secondary name [for example: Sally-Lou should be entered as only Sally].
"Unable to move forward based on the information provided. (200010)."
If your answers do not match what is on file, then you will receive this 200010 error message. If you receive this error message, then here are the next steps:
- Call TransUnion SmartMove customer support at (866) 775-0961
- Let them know that you are using Hemlane and provide them with the email address on file with us. When you call, customer support will verify your account information (SSN, DOB, address, etc.).
You will receive 2 additional attempts via phone to verify your identity.
keywords: screening, error, error screening, 20010, TransUnion, SmartMove, call
Comments
2 comments
How do I get to the step to pay for screening?
Hi Patricia,
Thanks for reaching out to us! You can pay for your screening report after you complete the screening process. For direct support, please email support@hemlane.com.
Thank you for using our services!
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