To verify your identity for tenant screening (background and credit), we ask a series of questions. If you do not answer your identity verification questions correctly, then you will receive this error message:
If you receive this error message, then here are the next steps:
- Call TransUnion SmartMove customer support at (866) 775-0961
- Let them know that you are using Hemlane and provide them with the email address on file with us
- When you call, customer support will verify your account information (SSN, DOB, address, etc.)
You will get 2 additional attempts via phone to verify your identity.
Comments
2 comments
How do I get to the step to pay for screening?
Hi Patricia,
Thanks for reaching out to us! You can pay for your screening report after you complete the screening process. For direct support, please email support@hemlane.com.
Thank you for using our services!
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