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  2. For Tenants & Applicants

For Tenants & Applicants

Applications & Screening

  • What are the associated application and screening fees?
  • What sections of the application do I need to submit as a cosigner?
  • Do I also receive a copy of my screening results?
  • How do I complete my screening?
  • Can I get a refund for my screening?
  • How do I update, edit, or revise an application?
See all 14 articles

Rental Payments

  • How do I add a new bank account as a tenant?
  • How can I report my payments to the credit bureaus?
  • How do I accept a refund or deposit as a tenant?
  • How do I edit my scheduled automatic payments?
  • What happens if I do not have a bank account or want to make a cash payment?
  • How do I unsubscribe from payment emails as a tenant?
See all 10 articles

Maintenance & Repairs

  • Why am I unable to open or view a maintenance request?
  • How do I contact my manager or landlord?
  • How do I submit a maintenance or repair request?

Other

  • Does Hemlane offer renters insurance?
  • How do I upload documents (renter's insurance or other docs) as a tenant?
  • Getting Started for Tenants, Applicants, and Co-signers
  • How do I opt out of receiving text messages as a tenant?
  • How do I make sure I have text messages enabled as a tenant?
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