For Tenants & Applicants
Applications & Screening
- How can an applicant resolve the error with their background and credit report with TransUnion?
- What are the associated application and screening fees?
- What sections of the application do I need to submit as a cosigner?
- Do I also receive a copy of my screening results?
- How do I complete my screening?
- Can I get a refund for my screening?
Rental Payments
- How to fix issues relating to submitting a payment as a tenant?
- Hemlane and Late fees for Tenants
- Can Bilt Mastercards be used on Hemlane?
- How can I report my payments to the credit bureaus?
- How do I accept a refund or deposit as a tenant?
- How do I edit my scheduled automatic payments?