Hemlane makes it simple to pay rent, request maintenance, and stay in touch with your property manager, all in one convenient place. Below are the ways you can reach your property management team through Hemlane.
General Communication
You can message your property manager directly through Hemlane. Your lease agreement also includes the address and phone number for your management team, which you can download at any time from the Terms and Docs tab in your Hemlane account.
Step 1: Click the Messages tab within your Hemlane account.
Step 2: Make sure your property address is selected in the top left corner.
Step 3: Type your message in the Message box at the bottom of the screen and click Send.
Maintenance and Repairs
When your rental requires a repair or maintenance, you can submit a request directly in Hemlane. Before submitting, it may be helpful to review the following:
- Emergency and urgent requests — What qualifies as urgent?
- Responsibilities — Who is responsible for certain maintenance needs?
Step 1: Click the Maint. and Repairs tab on the left side main menu.
Step 2: Click the + Request button in the upper right-hand corner.
Step 3: Begin Hemlane’s troubleshooting process by selecting the category of the repair. Some issues will require troubleshooting steps to be completed first, while others will allow you to provide information immediately.
Example A: Information is Requested Immediately
Example B: Troubleshooting Steps Required
Step 4: Provide photos of the maintenance issue and the affected area.
Step 5: In the Scheduling Contact section, select who should be contacted to schedule availability for a visit from the service professional.
Step 6: Click Save.
Please note that some managers use the Hemlane team to help initiate contact with service professionals on their behalf. If this is the case, your manager will provide you with Hemlane’s maintenance line to use for emergencies.
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