When your rental requires a repair or maintenance update, please submit a request for assistance using your Maintenance & Repairs tab within your account. The request will automatically trigger an email to your property's respective management.
Please note: applicants cannot submit maintenance or repair requests; only tenants can open new requests.
To submit a maintenance request, please:
Step 1: Navigate to Hemlane and log in to your account. Once logged in, there are two options to creating a new the maintenance & repair request:
a. Click "Maintenance" on the Dashboard, towards the bottom right of your screen
b. Visit your Maintenance & Repair tab on the left hand panel
Step 2: Click the [+ Request] button in the upper right corner
Step 3: Begin Hemlane's troubleshooting process by selecting the category of the repair, some of these will require troubleshooting steps to be completed, others will allow for information to provided immediately at the bottom of the page
Example A: Information is Requested Immediately
Example B: Troubleshooting Steps Required
Step 4: Provide photos of the maintenance issue and effected area
Step 5: Select the 'Scheduling Contact' section, to select who should be contacted to schedule availability for a check-in with the service professional
Step 6: Click [Save]
Please note: Some managers will use the Hemlane team to help initiate service professionals on their behalf. If this is the case, then they will provide Hemlane's maintenance line for you to use for emergencies.
If you would like, you are also able to message your property manager directly through your Hemlane account as well. For more information, please visit our article, "How do I contact my manager or landlord?".
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