Hemlane allows tenants to open and view Maintenance & Repair requests directly through their account. Any tenant who has accepted an invitation to join the property will have access to view existing requests or submit a new one. However, in some cases, you may be unable to see a maintenance request due to specific account or property settings.
To quickly navigate to specific sections of the article, please click below:
- Confirm you are logged in and accepted the property invitation
- Confirm you have been added to the maintenance request
- Confirm you are a Tenant and not an Applicant
Confirm you are logged in and accepted the property invitation:
Step 1: Confirm you are logging into your Hemlane account with the same email address the invitation was sent to.
Step 2: Confirm the invitation has been accepted and is no longer showing on your Dashboard tab.
Confirm you have been added to the maintenance request:
If you are unable to see the maintenance request but know one has been created, please confirm with your property manager that you have been added to the individual maintenance request.
Confirm you are a Tenant and not an Applicant:
Step 1: Check in your account to confirm that you are a Tenant and not an Applicant. A Tenant's dashboard will show the property address and lease terms, while an Applicant's dashboard will show application and screening requests.
Step 2: If you are still an Applicant, please get in touch with your property manager to adjust your account status to a Tenant.
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