Hemlane makes it simple to pay rent, request maintenance, and stay in touch with your property manager, all in one convenient place. Below are the ways you can contact your property management team through Hemlane.
General Communication
You can message your property manager directly through Hemlane by following the steps outlined in this article. Your lease agreement also includes the address and phone number for your management team, which you can download at any time from the Terms & Docs tab in your Hemlane account.
Step 1: Click the Messages tab within your Hemlane account.
Step 2: Ensure your property address is selected in the top left corner.
Step 3: Type your message in the bottom "Message" box, and select [Send].
Maintenance and Repairs
When your rental requires a repair or maintenance, you can submit a request in Hemlane, but keep in mind the following:
- Emergency / urgent requests - What is considered urgent?
- Responsibilities -- Who is responsible for certain maintenance needs?
Step 1: Click into the Maint. & Repairs tab on the left side main menu
Step 2: Click the [+ Request] button in the upper right-hand corner
Step 3: Begin Hemlane's troubleshooting process by selecting the category of the repair. Some of the issues will require troubleshooting steps to be completed, while others will allow for information to be provided immediately at the bottom of the page as seen below:
Example A: Information is Requested Immediately
Example B: Troubleshooting Steps Required
Step 4: Provide photos of the maintenance issue and effected area.
Step 5: Select the 'Scheduling Contact' section, to select who should be contacted to schedule availability for a check-in with the service professional.
Step 6: Click [Save].
Please Note:
Some managers will use the Hemlane team to help initiate contact with service professionals on their behalf. If this is the case, then they will provide you with Hemlane's maintenance line for you to use for emergencies.
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