Hemlane looks forward to supporting you with the online process. Here are some ways that you can get in contact your property management on Hemlane.
Below are instructions on how to message your property manager directly through Hemlane. Your lease should also contain an address and phone number for your management, which you can download from the Terms & Docs tab of your Hemlane account.
Step 1: Click into the Messages tab on the left side main menu
Step 2: Click the [Send Message] button in the upper right corner
Step 3: You can directly message the property manager and even make sure the message gets sent via email using the pop-up window
Step 4: Click [Send]
Maintenance and repairs
When your rental requires a repair or maintenance, then a tenant can submit a request in Hemlane. Please keep in mind the following:
- Emergency / urgent requests - What is considered urgent?
- Responsibilities -- Who is responsible for certain maintenance needs?
Step 1: Click into the Maint. & Repairs tab on the left side main menu
Step 2: Click the [+ Request] button in the upper right corner
Step 3: Fill out the new maintenance request form in as much detail as possible
Step 4: Click [Submit]
Some managers will use the Hemlane team to help initiate service professionals on their behalf. If this is the case, then they will provide Hemlane's maintenance line for you to use for emergencies.
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