Hemlane sends tenant screening reports directly to the property manager as well as the applicant after it's completion. We disclose the information to both parties for transparency purposes.
If there is any inaccurate information, please click here to view an article on how to dispute the results to the Credit Bureau and background check databases.
Reports as displayed through a secure token pop up window that can sometimes be blocked based on your browser's settings. If you experience any troubles opening a report, please turn off the pop-up blocker. Here is a step-by-step process on how to turn off the pop-up blocker on Chrome:
- Click on the [View Report] button for screening
- Move your mouse (cursor) up to the URL at the top (www.hemlane.com...) and to the right. You should see something that says "pop-up blocked"
- Click on the warning message and allow the pop-up
Keywords: background check, screening, credit report, credit score, prospective tenant, won't open, unable to view, pop-up blocker, ad-blocker