Hemlane partners with Plaid to perform Secure Online Verification through your bank login. If your bank is not listed, it means your bank does not currently support this verification method. In that case, you will need to use the Manual Verification option instead, which can take up to 2 business days to complete.
Connecting Your Bank Account in Hemlane
When setting up your bank account in Hemlane, you will be asked whether you want to use Secure Online Verification or Manual Verification. We strongly recommend selecting online verification as it is instant, while manual verification can take up to two business days.
Once you click Connect, click Continue to accept the user policy for online verification. Then search for your bank by name or select it from the list provided.
If your bank cannot be located, it does not support online verification. In that case, cancel the online verification option and select Manual Verification within Hemlane instead.
For step-by-step instructions on how to connect your bank account, please visit our articles:
- How do I add a new bank account as a tenant?
- How do I add a new bank account as an owner or manager?
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