Why Can’t I See the Micro Deposits in My Bank Account?

Tanner C.
  • Updated

To verify your bank account, Hemlane sends two micro deposits that will arrive within 2 business days of adding your bank account to Hemlane.

Please note that if you are using a Charles Schwab account, they have two routing and account numbers. The most commonly displayed routing number only allows deposits but may not allow outgoing payments. We recommend confirming the correct routing and account number directly with Charles Schwab before proceeding.

 

If you do not see the micro deposits within 2 business days, please try the following steps.

 

Step 1: Call Your Bank

Ask your bank representative for a full line-item bank statement covering the period when you added your bank account in Hemlane. Check the debit section of your statement and look for two deposits labeled HEMLANE DEPOSIT, each for less than $1.00.

 

Step 2: Delete and Re-Add Your Bank Account in Hemlane

If you still cannot locate the deposits, remove the bank account from Hemlane and add it again from scratch. Please keep in mind that once a bank account is removed, any associated micro deposits will become invalid and a new set will need to be sent. You will need to wait another 1 to 2 business days for the new deposits to arrive.

For more information, please visit our article, "How do I verify my bank account (micro deposits)?".

 
 
 
Keywords: micro deposit, microdeposit, bank verification, deposit bank

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