General Inquiries

Tax Information (for all Hemlane users)

• Should I expect a 1099-K form for tax season?
• How does sales tax work on my Hemlane subscription?
• What are taxpayer identities and how are they used for 1099-K reporting?
• Does Hemlane file my 1099 tax forms?

Account Setup

• Hemlane's Mobile App for Tenants
• What If My Bank Does Not Appear in Plaid?
• How do I use filters in my Hemlane account?
• How Do I Manage Message Notifications?
• Best Practices for Brokerages with Third Party Doors
• How do I create a Hemlane tenant account?

See all 16 articles

Bank accounts and credit cards

• What if a user does not have a SSN, EIN, or is not a US citizen?
• Why can't I see the micro deposits in my bank account?
• How do I verify my bank account (micro deposits)?
• Why is my bank not listed for secure online verification?

Security

• How do I opt in or opt out of multi-factor authentication as an owner or team member?
• How do I opt in or opt out of multi-factor authentication as a tenant?
• Hemlane Data Deletion Policies
• Does Hemlane hold SSNs?
• Hemlane System Requirements
• How secure is Hemlane? For payments, SSN, etc.