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  1. Hemlane Support Center
  2. General Inquiries

General Inquiries

Tax Information (for all Hemlane users)

  • Should I expect a 1099 form for tax season?
  • Does Hemlane file my 1099 tax forms?

Account Setup

  • Which countries and territories does Hemlane service?
  • How do I change my subscription payment account?
  • Does Hemlane support co-living and room for rent?
  • Does Hemlane support commercial properties?
  • When does Hemlane send text messages?
  • Can I view my account in Spanish or other languages?
See all 7 articles

Bank accounts and credit cards

  • What if a user does not have a SSN, EIN, or is not a US citizen?
  • Why can't I see the micro deposits in my bank account?
  • How do I verify my bank account (micro deposits)?
  • Why is my bank not listed for secure online verification?

Security

  • How do I opt in or opt out of multi-factor authentication as an owner or team member?
  • How do I opt in or opt out of multi-factor authentication as a tenant?
  • Hemlane Data Deletion Policies
  • Does Hemlane hold SSNs?
  • Hemlane System Requirements
  • How secure is Hemlane? For payments, SSN, etc.
Hemlane Support Center