General Inquiries

Tax Information (for all Hemlane users)

• Should I expect a 1099 form for tax season?
• Does Hemlane file my 1099 tax forms?

Account Setup

• How do I Log in to Hemlane?
• Which countries and territories does Hemlane service?
• How do I change my subscription payment account?
• Does Hemlane support co-living and room for rent?
• Does Hemlane support commercial properties?
• When does Hemlane send text messages?

See all 8 articles

Bank accounts and credit cards

• What if a user does not have a SSN, EIN, or is not a US citizen?
• Why can't I see the micro deposits in my bank account?
• How do I verify my bank account (micro deposits)?
• Why is my bank not listed for secure online verification?

Security

• How do I opt in or opt out of multi-factor authentication as an owner or team member?
• How do I opt in or opt out of multi-factor authentication as a tenant?
• Hemlane Data Deletion Policies
• Does Hemlane hold SSNs?
• Hemlane System Requirements
• How secure is Hemlane? For payments, SSN, etc.