If you would like to request data deletion, please contact our support team at support@hemlane.com and we will be happy to assist you with this request.
For Properties
When Hemlane archives a property, the data remains available in case you want to unarchive it in the future. Our typical workflow does not permanently delete data, which is to your benefit as an account holder.
If you would like personal data to be permanently deleted, we would need to take over the entire account. Data is deleted either by erasing it where possible, or by de-identifying it, which means removing the portion of the data linked to your identity.
For Applications
If you would like your application data deleted, we would similarly need to take over your entire account. As with property data, deletion is handled either by erasing it where possible or by de-identifying it to remove any information linked to your identity.
For more information about Hemlane's security practices, please view our article: "How Secure Is Hemlane? For Payments, SSN, etc."
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