Eviction Shield Monthly offers peace of mind and a more hands-off experience by providing professional delinquency management to help handle overdue rent situations on your behalf.
How Will I Be Updated About the Eviction Process?
Our team will begin mediation after the rent due date has passed. You will receive updates within your Hemlane account under the Services tab.
What If My Tenant Pays via Check, Cash, or Another Method Outside of Hemlane?
If your tenant has made a payment outside of Hemlane, it is important that you record the payment in Hemlane to prevent our team from contacting your tenant unnecessarily.
Does My Property Need to Be Added to Hemlane to Enroll?
Yes. Your property must be active in Hemlane to be eligible for Eviction Shield Monthly. Properties not added to your Hemlane account will not qualify for this service.
When Will I Be Charged for Eviction Shield Monthly?
- If you are on a month-to-month subscription, you will be charged on your next billing cycle.
- If you are on annual billing, you will be charged a prorated amount when you sign up for Eviction Shield Monthly to cover the remainder of the current billing cycle, then the full annual amount each year following.
Can I Add Eviction Shield Monthly to Any Hemlane Property and Package Level?
Yes. All properties billed to your Hemlane account will be enrolled in Eviction Shield Monthly regardless of package level, including Basic, Essential, and Complete.
Will All of My Properties Be Covered?
Yes. Every property within your Hemlane account is automatically included in coverage once you enroll.
When Does the Eviction Shield Monthly Team Contact Tenants Who Are Past Due?
Our team will begin mediation and reach out to any tenant who is 3 business days past due on rent. We will work with the tenant to understand why they are late, then provide resources and an action plan to get rent paid and up to date. You can view the messages sent to your tenants within the Eviction Shield tab under Services.
Do I Need a Hemlane Account to Use Eviction Shield Monthly?
Yes. Your tenants and properties must be added and active in Hemlane so our team is aware when a payment has been missed.
Do My Tenants Need to Be Registered on Hemlane?
Yes. In order for our team to have the most accurate information, your tenants must be registered on Hemlane before you can enroll in Eviction Shield Monthly.
Can Hemlane Help With Evictions for Lease Violations Other Than Non-Payment?
At this time, Hemlane only assists with mediation and notice needs related to non-payment of rent. We are unable to support eviction proceedings for other lease violations such as extensive property damage.