For Owners & Managers
Property Set Up
- How do I delete a user (owner, agent, manager) from one property or multiple properties?
- How do I add a property?
- How do I consolidate two existing units under one property?
- How do I unarchive a property?
- How do I get set up as a property manager?
- How do I add properties or multiple units to one property?
Property Marketing
- Can Hemlane advertise my rental on Facebook?
- What link can I send to prospective tenants to apply or schedule a showing?
- How do I remove the application option from my listing?
- Where does Hemlane advertise my rental?
- Can I integrate Hemlane into my own website?
- How do I turn on Premium Listings?
Prospective Tenants
- How do I print a rental application?
- How can I verify an applicant's income?
- I accidentally archived an applicant! How can I view them and/or unarchive them?
- Why does the tenant screening report show an address mismatch or incorrect SSN?
- How do I combine tenants or transfer a tenant?
- How do I delete or move out a tenant?
Tenants & Leases
- How do I view an archived tenant or prospective tenant?
- How do I communicate with tenants?
- How do I change an email address of an existing tenant?
- How does Hemlane help with the lease agreement?
- How do I update a lease or lease terms?
- How do I set up a lease renewal for tenants?
Financials & Payments
- How do I set up or cancel auto payment as an owner?
- How do I make a rent adjustment?
- How do I pay other users on my team?
- Frequently Asked Questions regarding Recurring Payment Requests
- How do I cancel a recurring payment request?
- How do I request a management fee payment?
Maintenance & Repairs
- How do I select to self-manage some maintenance requests?
- How does my service professional upload a maintenance invoice?
- When are email updates on maintenance requests sent?
- How do I perform a move inspection in Hemlane?
- How do I charge a tenant for maintenance and repairs?
- How do I refund a tenant for maintenance or repairs?
Maintenance Coordination
- Getting started: Hemlane's maintenance coordination
- What types of maintenance does Hemlane coordinate?
- What is a maintenance threshold and can I put a low threshold?
- How do payments work with service professionals?
- What if the maintenance estimate is too high?
- Can maintenance coordinators help with turnover maintenance between tenants?
Other
- Get Started for Owners, Agents, and Managers
- Does Hemlane send monthly statements?
- How do I make sure I have text messages enabled as a landlord/ property manager?
- How do I opt out of receiving text messages as an owner or property manager?
- How does my Hemlane subscription work?
- How do I change email and/or text message notification settings?