For Owners & Managers
Property Set Up
- How do I add, edit, or delete a portfolio in Hemlane?
- Notice of Property Management Change
- How do I add a property into Hemlane that is not on Google Maps?
- How do I add my property into Google Maps?
- How do I add properties to an existing team member?
- Why can't I change my property's time zone?
Leasing⁺
- What types of rentals can Leasing⁺ service?
- How does Hemlane help with leasing?
- What is included in the Inspection⁺ service and move-out report?
- What types of repairs does Hemlane coordinate with the Rent Ready⁺ service?
- Should I have the locks changed before my next move-in?
- Are self-guided tours and digital lockboxes a safe way to show rental properties?
Property Marketing
- Why isn't my listing posting to one or more of the advertising partner sites?
- How do I integrate Zillow leads directly into Hemlane?
- How can I cancel a rental showing?
- How do I schedule rental showings and times with tenant leads?
- How do I change the settings on my rental listing?
- How do I advertise my rental property?
Prospective Tenants
- Does Hemlane provide access to lease agreements?
- How do I prepare the lease agreement?
- What additional pre-qualification questions should I ask?
- How do I manage my pre-qual questions?
- How is the applicant recommendation calculated?
- What does the fraud indicator mean on a screening report?
Tenants & Leases
- How do I archive or move out tenants?
- What do tenants see on their Hemlane portal?
- How do I restore an archived tenant?
- Does Hemlane help with Evictions?
- When does Hemlane send notifications to tenants?
- How do I add private notes the tenant won't see?
Financials & Payments
- How do I add a new bank account as an owner or manager?
- Why can't I send a team member funds with a credit card using the [Send Money] button?
- How do I cancel a manual override (recorded) payment on a transaction?
- How do I update my payment credentials?
- How do I record an expense for something I purchased for the property for maintenance or repairs?
- How do I add multiple bank accounts with different LLCs?
Maintenance & Repairs
- What do I do if my Repair Coordination billing payment fails?
- How do I assign a contact for maintenance coordination?
- How do I add properties to an existing Service Pro?
- How do I delete a Service Pro from one or more properties?
- How do I close a maintenance work order (and/or maintenance request)?
- How can service professionals get set up to accept credit cards?
Repair Coordination⁺
- Does the repair coordination team help with vacancy and turnover repairs?
- Getting started: Hemlane's repair coordination
- What is the Third Party Network for Repair Coordination?
- How do I change my maintenance billing account?
- What types of maintenance does Hemlane coordinate?
- What if the maintenance estimate or bid is too high?
Other
- What cities does Hemlane offer RentReady⁺ and Leasing⁺ services in?
- What does the Smart (legacy) package include?
- How do I cancel my contract with my existing property manager?
- How do I pay my subscription from two different accounts?
- How do I snooze a task?
- How do leasing referrals work for agents?