For Owners & Managers
Property Set Up
- How do I add a team member? (Owners, Leasing agents, admins)
- How do I add, edit, or delete a portfolio in Hemlane?
- How do I notify tenants of the change to Hemlane?
- How do I add a property into Hemlane that is not on Google Maps?
- How do I add my property into Google Maps?
- How do I add properties to an existing team member?
Property Marketing
- Why doesn't Hemlane syndicate to Facebook Marketplace?
- How do I upgrade my rental listing on Hemlane?
- Why isn't my listing posting to one or more of the advertising partner sites?
- How do I integrate Zillow leads directly into Hemlane?
- How can I cancel a rental showing?
- How do I schedule rental showings and times with tenant leads?
Prospective Tenants
- How long does it take for a background & credit report to generate?
- How do I approve an Applicant to become a Approved Applicant?
- How do I send a lease agreement through Hemlane?
- How Do I Use E-Sign?
- Where do I locate the Landlord Authorization Form?
- What is income verification and how does it work?
Tenants & Leases
- How do I input instructions for Rental Assistant?
- What is the Rental Assistant service?
- How do I archive or move out tenants?
- What do tenants see on their Hemlane portal?
- How do I restore an archived tenant?
- When does Hemlane send notifications to tenants?
Financials & Payments
- How is the Schedule E Report Mapped?
- How do I allow credit cards (one-time and recurring basis)
- How do I request rent from my tenant?
- How do I track and record payments made outside of Hemlane on a recurring basis?
- How do I add a transaction?
- How do I split a transaction into one or more transactions?
Maintenance & Repairs
- How do I create and assign a Work Order to a Service Professional?
- What do I do if my Repair Coordination billing payment fails?
- How do I assign a contact for maintenance coordination?
- How do I add properties to an existing Service Pro?
- How do I delete a Service Pro from one or more properties?
- How do I close a maintenance work order (and/or maintenance request)?
Repair Coordination⁺
- 🔧 How do I view all of my repair invoices and bills?
- How Does Hemlane Navigate State Laws for Repair Coordination?
- Does the repair coordination team help with vacancy and turnover repairs?
- Getting started: Hemlane's repair coordination
- What is the Third Party Network for Repair Coordination?
- How do I change my maintenance billing account?
Leasing⁺
- What can I Expect with Codebox Lockboxes with the Tenant Placement service?
- How do I Troubleshoot a Malfunctioning Lockbox?
- What is included in the Tenant Placement service?
- What is the Tenant Placement Approved Applicant Guarantee?
- How does Hemlane help with move out inspections?
- How does the lockbox charge work?
Eviction⁺
Tenant Perks
Subscription
Other
- What Are the Best Practices for Eliminating Trust Accounts and/or Floating Funds?
- How do I refer someone to Hemlane?
- Do Some Cities Require Landlords to Register or Live Near Their Rental Properties?
- What cities does Hemlane offer RentReady⁺ and Leasing⁺ services in?
- How do I cancel my contract with my existing property manager?
- How do I snooze a task?