For Owners & Managers
Property Set Up
- How do I add properties to an existing team member?
- Why can't I change my property's time zone?
- How do I delete a user (owner, agent, manager) from one property or multiple properties?
- How do I add a property?
- How do I consolidate two existing units under one property?
- How do I unarchive a property?
Property Marketing
- Why isn't my listing posting to one or more of the advertising partner sites?
- How do I integrate Zillow leads directly into Hemlane?
- How can I cancel a rental showing?
- How do I schedule rental showings and times with tenant leads?
- How do I change the settings on my rental listing?
- How do I advertise my rental property?
Prospective Tenants
- Can I track and manage tenant leads (inquires)?
- When does Hemlane send notifications to prospective tenants?
- How much does tenant screening cost and what does it include?
- How can I view which prospective tenants are attending a showing?
- I accidentally archived an applicant! How can I view them and/or unarchive them?
- How do I add or combine applicants and co-signers?
Tenants & Leases
- How do I restore an archived tenant?
- Does Hemlane help with Evictions?
- When does Hemlane send notifications to tenants?
- How do I add private notes the tenant won't see?
- How do I upload tenant documents (lease or other docs)?
- How can I tell if my tenant registered and is ready to pay?
Financials & Payments
- How do I add a new bank account as an owner or manager?
- Why are payments made by card risky?
- How do I create and use subcategories?
- What does "tracking only" mean?
- What happens if a payment fails in Hemlane?
- Why does my payment to a tenant show Incomplete and "Payment - Pending"?
Maintenance & Repairs
- How do I assign a contact for maintenance coordination?
- How do I add properties to an existing Service Pro?
- How do I delete a Service Pro from one or more properties?
- How do I close a maintenance work order (and/or maintenance request)?
- How can service professionals get set up to accept credit cards?
- Can tenants/roommates see when other tenants submit a maintenance request?
Repair Coordination
- How do I change my maintenance billing account?
- What is the Third Party Network for Repair Coordination?
- Getting started: Hemlane's repair coordination
- What types of maintenance does Hemlane coordinate?
- What if the maintenance estimate is too high?
- Who schedules repair requests with the service professional?
Other
- How do I pay my subscription from two different accounts?
- How do I snooze a task?
- How do leasing referrals work for agents?
- Can I get a refund for the remainder of my trial if I subscribed early?
- How do I connect with local leasing agents and managers?
- How do I update my name visible to other users?