For Owners & Managers
Property Set Up
- How do I unarchive a property?
- How do I get set up as a property manager?
- How do I manage properties with multiple units?
- How do I change my subscription package - Smart or Basic?
- How do I change a unit number or update from a house to multiple units?
- Why can't I change my subscription package or archive/delete a rental property?
Property Marketing
- Where does Hemlane advertise my rental?
- Can I integrate Hemlane into my own website?
- How do I turn on Premium Listings?
- What is the Premium Listing service for marketing?
- How can I get more leads and inquiries when advertising my rental?
- How do I post my listing to Craigslist?
Prospective Tenants
- How can I verify an applicant's income?
- I accidentally archived an applicant! How can I view them?
- Why does the tenant screening report show an address mismatch or incorrect SSN?
- How do I combine tenants or transfer a tenant?
- How do I delete or move out a tenant?
- What does the Hemlane rental application contain?
Tenants & Leases
Financials & Payments
- How do I pro-rate rent for the move in or adjust the last month's rent?
- How can I get my year end tax statements?
- How do I restrict who is able to pay rent on Hemlane?
- Can tenants split rent or pay partial rent?
- How does my Hemlane subscription work?
- How do I refund a tenant's security deposit?
Maintenance & Repairs
- How do I select to self-manage some maintenance requests?
- How does my service professional upload a maintenance invoice?
- When are email updates on maintenance requests sent?
- How do I perform a move inspection in Hemlane?
- How do I charge a tenant for maintenance and repairs?
- How do I refund a tenant for maintenance or repairs?
Maintenance Coordination
- Getting started: Hemlane's maintenance coordination
- What is a maintenance threshold and can I put a low threshold?
- How do payments work with service professionals?
- Do the maintenance coordinators work with Home Warranty Companies?
- Can the maintenance coordinator help with recurring maintenance requests?
- What if the maintenance or repair estimate is too high?