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  • How do I cancel my contract with my existing property manager?
  • How do I pay my subscription from two different accounts?
  • How do I snooze a task?
  • How do leasing referrals work for agents?
  • Can I get a refund for the remainder of my trial if I subscribed early?
  • How do I connect with local leasing agents and managers?
  • How do I update my name visible to other users?
  • What is the difference between a "user" and a "service pro"?
  • How do I subscribe to Hemlane?
  • How do I know if a tenant or team member has connected their bank account?
  • Get Started for Owners, Agents, and Managers
  • Does Hemlane send monthly statements?
  • How do I make sure I have text messages enabled as a landlord/ property manager?
  • How do I opt out of receiving text messages as an owner or property manager?
  • How does my Hemlane subscription work?
  • How do I change email and/or text message notification settings as an owner (or team member)?
  • What types of user permissions are there for owners, managers, agents?
  • How do I set up an agent/manager profile?
Hemlane Support Center