Hemlane allows you to add two different types of team members who can help you manage your properties. Depending on the type, you can also set up individual property and user permissions for each team member.
You can add a user from the Your Team tab. You can add a service professional from the Maintenance and Repairs tab.
What Can a User Do?
As a user, your team member:
- Registers their own Hemlane account
- Can send or receive payments
- Can manage properties, if permissions allow
Individual property permissions are set for users when they are invited. These permissions determine which areas of their Hemlane account they can view and manage. You can learn more about permission types here: "What types of user permissions are there for owners, managers, agents?"
What Can a Service Pro Do?
As a service pro, your team member can:
- View any maintenance work order assigned to them. When a service pro is assigned to a work order, they receive an email and text message with a direct link to it.
- Respond to comments, view or upload photos, and upload an invoice directly to the work order.
Service pros are not provided a Hemlane account, so they cannot send or receive payments through Hemlane.
Related Articles
- How do I add a new user (manager, owner, agent)?
- How do I pay other users on my team?
- How do I add service professionals (vendors)?
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