What Types of User Permissions Are There for Owners, Managers, and Agents?

What Types of Accounts Does Hemlane Have?

1. Property dashboard - for owners, managers, and agents
2. Tenant dashboard - for tenants, co-signers, and guarantors

What Types of User Permissions Are Available?

When you add someone to your team under the Your Team tab, Hemlane allows you to designate specific roles and permissions. Below is a breakdown of the available permission types:

1. Admin: Access to all aspects of the property
2. Leasing: Access to property marketing and prospective tenants
3. Management: Access to tenants and leases and financials, including the ability to control payments

Admins are the only users who can add other users to a given rental property. Once added, users can request and receive payments from other users, excluding tenants, to be reimbursed for their work and time on the property.

What Is the Custom User Permission?

Admins can designate custom permissions for users who do not fall into the standard categories above. Here is a breakdown of each section under custom:

Notifications

• User will receive email notifications based on their respective permission settings

Operational Permissions

1. Property: User can manage the property, such as updating the address and adding notes
2. Marketing: User can manage property marketing, including listing details and turning advertising on or off
3. Prospective Tenants: User can manage prospective tenants, including inviting applicants and requesting tenant screening reports
4. Tenants and Leases: User can manage existing tenants, including sending and receiving messages
5. Service Professionals: User can manage the list of external service professionals
6. Maintenance and Repair: User can manage all maintenance requests and will receive email notifications for every new request

Financial Permissions

1. View Transactions: User can view all income and expense transactions associated with a property, and can edit or cancel payments using offline or uncollectible payment options
2. Request Payments From Tenants: User can request payment from tenants and route it to users who have permission to receive payments from tenants
3. Request Payments From Users: User can request payment from other users
4. Receive Payments From Tenants: User can deposit payments from tenants into their bank account
5. Receive Payments From Users: User can receive money from other users, not including tenants

Who Can Add Units or Properties?

The user who created the property is responsible for the Hemlane subscription. Other users cannot add units to the property, as doing so affects billing.

keywords: notification, notifications, permissions, agent, leasing agent