Financials & Payments
- Why does my payment to a tenant show Incomplete and "Payment - Pending"?
- What happens if a tenant disputes a payment?
- How can I download financials reports for myself or a team member?
- How do I allow partial payments on a recurring payment request?
- How do I allow credit/debit card payments on a recurring payment request?
- How do I adjust (reduce) an existing payment request?
- Why does my Split Rent Rule state "There are currently no active rent requests"?
- How do I edit or delete a Split Rent Rule?
- How do I create a Split Rent Rule?
- How do I record Section 8 payments?
- How do I pay other users on my team?
- How do I request payments?
- How do I track, record, and manage payments made outside of Hemlane?
- How do I request a one-time payment on Hemlane?
- How do I set up online rent collection?
- How do I view the details of a payment request (e.g. allow credit cards or partial payments)?
- How do I suspend recurring rental payment requests?
- How do I set up or cancel auto-payment as an owner or team member?
- How do I adjust a rent or payment request (e.g. amount and terms)?
- Frequently Asked Questions regarding Recurring Payment Requests
- How do I cancel a recurring payment request?
- How do I make a payment adjustment to the terms on a request?
- How do I request a management fee payment?
- How do I pro-rate rent for the move in or adjust the last month's rent?
- How can I get my year end tax statements?
- How do I restrict who is able to pay rent on Hemlane?
- Can tenants split rent or pay partial rent?
- How do I send money to tenants for their security deposit refund (or other refunds)?
- Can I add multiple bank accounts where each property has a different account?
- How do I attach a photo, invoice, receipt or other file to a transaction?