Financials & Payments
- How do I set up or cancel auto payment as an owner?
- How do I make a rent adjustment?
- How do I pay other users on my team?
- Frequently Asked Questions regarding Recurring Payment Requests
- How do I cancel a recurring payment request?
- How do I request a management fee payment?
- How do I record Section 8 payments?
- How do I pro-rate rent for the move in or adjust the last month's rent?
- How can I get my year end tax statements?
- How do I restrict who is able to pay rent on Hemlane?
- Can tenants split rent or pay partial rent?
- How do I refund a tenant's security deposit?
- How do I request a one-time payment on Hemlane?
- Can I add multiple bank accounts where each property has a different account?
- How do I attach a photo, invoice, receipt or other file to a transaction?
- Does Hemlane file my 1099 tax forms?
- How do I change my bank account for future payments?
- When are payment reminders sent?
- How can I import my transactions to Quickbooks?
- Why are tenants required to pay late fees before rent?
- How do I add a new bank account as an owner or manager?
- When are late payment reminders sent?
- How can I match Hemlane payments to my bank account transactions?
- How do I cancel a single payment request?
- How do I know if a tenant has set up rent for auto-payment?
- Can tenants pay with credit and debit card?
- How do I check the status of a payment?
- How do I track and record offline payments and mark as paid?
- How long does it take for a payment to process?
- How do I figure out date and details of a payment?