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  1. Hemlane Support Center
  2. For Owners & Managers
  3. Financials & Payments

Financials & Payments

  • How do I add a new bank account as an owner or manager?
  • What does "tracking only" mean?
  • What happens if a payment fails in Hemlane?
  • Why does my payment to a tenant show Incomplete and "Payment - Pending"?
  • What happens if a tenant disputes a payment?
  • How can I download financials reports for myself or a team member?
  • How do I allow partial payments on a recurring payment request?
  • How do I allow credit/debit card payments on a recurring payment request?
  • How do I adjust (reduce) an existing payment request?
  • Why does my Allocate Rent Rule state "There are currently no active rent requests"?
  • How do I edit or delete an Allocate Rent Rule?
  • How do I create an Allocate Rent Rule?
  • How do I record Section 8 payments?
  • How do I pay other users on my team?
  • How do I request payments?
  • How do I track, record, and manage payments made outside of Hemlane?
  • How do I request a one-time payment on Hemlane?
  • How do I set up online rent collection?
  • How do I view the details of a payment request (e.g. allow credit cards or partial payments)?
  • How do I suspend recurring rental payment requests?
  • How do I set up or cancel auto-payment as an owner or team member?
  • How do I change the amount of rent or any payment request?
  • Frequently Asked Questions regarding Recurring Payment Requests
  • How do I cancel a recurring payment request?
  • How do I edit the details of a payment request (e.g. allow credit cards or partial payments)?
  • How do I request a management fee payment? 
  • How do I pro-rate rent for the move in or adjust the last month's rent?
  • How can I get my year end tax statements?
  • How do I restrict who is able to pay rent on Hemlane?
  • Can tenants split rent or pay partial rent?
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