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  1. Hemlane Support Center
  2. For Owners & Managers
  3. Financials & Payments

Financials & Payments

  • How do I add a new bank account as an owner or manager?
  • Why can't I send a team member funds with a credit card using the [Send Money] button?
  • How do I cancel a manual override (recorded) payment on a transaction?
  • How do I update my payment credentials?
  • How do I record an expense for something I purchased for the property for maintenance or repairs?
  • How do I add multiple bank accounts with different LLCs?
  • Why are payments made by card risky?
  • How do I create and use subcategories?
  • What does "tracking only" mean?
  • What happens if a payment fails in Hemlane?
  • Why does my payment to a tenant show Incomplete and "Payment - Pending"?
  • How can I view or download financials reports for myself or a team member?
  • How do I allow partial payments on a recurring payment request?
  • How do I allow credit/debit card payments on a recurring payment request?
  • How do I adjust (reduce) an existing payment request?
  • Why does my Allocate Rent Rule state "There are currently no active rent requests"?
  • How do I edit or delete an Allocate Rent Rule?
  • How do I create an Allocate Rent Rule?
  • How do I record Section 8 payments?
  • How do I pay other users on my team?
  • How do I request payments (recurring or one-time)?
  • How do I track, record, and manage payments made outside of Hemlane?
  • How do I request a one-time payment on Hemlane?
  • How do I set up online rent collection?
  • How do I view the details of a payment request (e.g. allow credit cards or partial payments)?
  • How do I suspend recurring rental payment requests?
  • How do I set up or cancel auto-payment as an owner or team member?
  • How do I change the amount of rent or any payment request?
  • How do I cancel a recurring payment request?
  • How do I edit the details of a payment request (e.g. allow credit cards, partial payments, late fees)?
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