During a lease term, there are times when a rent payment may need to be adjusted due to varying reasons. Hemlane allows you to make adjustments to the terms on payment requests such as adjusting credit/debit card options.
How to allow credit cards on an incomplete transaction (one-time adjustment/exception):
Step 1: Click into the Financials tab
Step 2: Select the payment you would like to edit by clicking "View"
Step 3: Select "Edit" at the top of the transaction
Step 4: Make your adjustments under Payment and switch the "Bank Account or credit/debit card" and save the changes. Once saved, this will only change this one transaction and future requests will not allow credit/debit cards if not changed.
How to allow credit/debit on a recurring payment request (affects future and current incomplete transactions):
Step 1: Click into your Financials tab then select "Recurring" from along the top
Step 2: Click "View" to the right of the recurring request to open more details
Step 3: Select "Edit" at the top of the recurring request
Step 4: Make your adjustments under Payment and switch the "Bank Account or credit/debit card" and save the changes. Once you save, these will change all transactions to allow credit/debit carfds for this recurring request: