Financials & Payments
- How do I pay other users on my team?
- How do I request payments (recurring or one-time)?
- How do I track, record, and manage payments made outside of Hemlane?
- How do I request a one-time payment on Hemlane?
- How do I collect rent on Hemlane?
- How do I view the details of a payment request (e.g. allow credit cards or partial payments)?
- How do I suspend recurring rental payment requests?
- How do I set up or cancel auto-payment as an owner or team member?
- How do I change the amount of rent or any payment request?
- How do I cancel a recurring payment request?
- How do I edit the details of a payment request (e.g. allow credit cards, partial payments, late fees)?
- How do I request a management fee payment?
- How do I pro-rate rent for the move in or adjust the last month's rent?
- How can I get my year end tax statements?
- How do I restrict who is able to pay rent on Hemlane?
- Can tenants split rent or pay partial rent?
- How do I send money to tenants for their security deposit refund (or other refunds)?
- Can I add multiple bank accounts where each property has a different account?
- How do I attach a photo, invoice, receipt or other file to a line item in Requests?
- How do I change the deposit account for future payments?
- When are payment reminders sent?
- How can I import my transactions to QuickBooks?
- Why are tenants required to pay late fees before rent?
- How do I add a new bank account as an owner or manager?
- When are late payment reminders sent?
- How can I match Hemlane payments to my bank account transactions?
- How do I cancel a single payment request?
- How do I know if a tenant has set up rent for auto-payment?
- Can tenants pay with credit and debit card?
- How do I check the status of a payment?