Hemlane provides status updates on all payment transactions for both property managers and tenants. Once a payment, whether partial or full, has been made and is showing as In-Transit, Hemlane is unable to edit or cancel the request. If a payment is showing as Unpaid, you are able to cancel the request to remove it from your Financials tab.
How to Cancel an Unpaid Payment Request With No Payments Made
Step 1: Select the Financials tab on the left-hand panel.
Step 2: Make sure you are on the Requests view along the top.
Step 3: Click the three stacked dots to the right of the transaction and select “Cancel Request.”
Step 4: Confirm the cancellation.
How to Update an Incomplete Payment Request When Partial Payments Have Been Made
Step 1: Select the Financials tab on the left-hand panel.
Step 2: Make sure you are on the Requests view along the top.
Step 3: Click the three stacked dots to the right of the transaction and select “Record a Payment.”
Step 4: Select from the following two options:
- Offline Payment - choose this option when a payment has been made outside of Hemlane for this transaction
- Uncollectible - choose this option when no payment has been collected for this transaction
Step 5: Confirm the amount paid and click Record to save your changes.
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