For a full walkthrough, check out our video guide. You can request online payments from other users on Hemlane including tenants, owners, agents, and managers. One-time payments are for charges that only occur once, such as security deposits, application fees, utility bills, and maintenance reimbursement. Recurring payments are set up for ongoing weekly or monthly requests.
How to Request a One-Time Payment
Step 1: Select Financials from the left side main menu.
Step 2: Click Request Money to request a payment to be made through Hemlane using an attached bank account and/or credit card.
OR
Click "Track Offline Payments" to record a payment made outside of Hemlane, such as via check or money order.
Step 3: Follow the steps to fill out the payment details. The form includes:
- Property address and unit if applicable
- Payor's details - who will send the payment and which bank account it will be sent from
- Payee's details - who will receive the payment and which bank account it will deposit into
- Payment details - amount, category, and due date
- Payment options - allowing partial payments, credit and debit card payments, and/or automatically including late fees
Please note that a payment request will not generate on the end date itself.
Be sure to select either the one-time or recurring transaction option before proceeding.
Keywords: request payment, online payment, application fee, maintenance reimbursement, security deposit, utility bill