Hemlane allows you to suspend recurring payment requests for rent or other payments. While a recurring request is suspended, no new transactions will be created. Once you are ready to resume, simply update the request and payments will start generating again.
To Suspend a Recurring Payment Request
Please note that if you are suspending a request, you may also need to cancel any pre-generated transactions for the upcoming month. Transactions are generated from the recurring request 21 days before the due date, so any already-created transactions will need to be canceled separately if needed.
Step 1: Select the Financials tab on the left-hand main menu.
Step 2: Select Recurring at the top of the page.
Step 3: Select View to the right of the payment request you would like to suspend.
Step 4: Select the three vertical dots to the right of the Record Payment button and choose “Suspend Request.”
To Resume a Suspended Recurring Payment Request
Please note that you will need to resume a suspended request at least 21 days before the next due date, as transactions are generated from the recurring request 21 days in advance. If you resume after this window, you may need to create a separate one-time payment request for any transactions that were not automatically generated.
Step 1: Select the Financials tab on the left-hand main menu.
Step 2: Select Recurring at the top of the page and click [All Filters].
Step 3: Filter for the Suspended.
Step 4: Select View to the right of the suspended payment request.
Step 5: Select the Actions button and choose “Resume Request.”