Hemlane works with all banks across the United States to provide a convenient and seamless way to collect rent, security deposits, and other payments. You can also use your connected bank account to refund tenants and send money to other users on your team within Hemlane.
To Add a New Bank Account
Step 1: Click on your name in the upper right-hand corner.
Step 2: Click Banks and Cards.
Step 3: Click + Account.
Please note the following before adding a bank account:
- Savings accounts are not supported within Hemlane.
- You can have a maximum of 10 unverified bank accounts at any given time. Once your existing accounts are verified, you can add additional checking accounts.
To Verify a New Bank Account Online (Instant Verification)
Our online verification option uses Plaid to connect to your online banking and instantly verify your account.
Step 1: When adding a new bank account, select the Secure Online Verification method and click Next.
Step 2: Add a nickname for your bank account and click Connect via Plaid.
Step 3: Select your bank and enter your banking credentials.
Step 4: If you have a Plaid account, enter the phone number linked to it. Otherwise click "Continue as Guest" below the Continue button.
Step 5: Once verification is complete, select the checking account you would like to connect to Hemlane and click Next.
If you cannot find your bank during the Plaid search, please see: What If My Bank Does Not Appear in Plaid?
To Verify a New Bank Account Manually (1 to 2 Day Verification)
If you choose to manually verify your bank account, please allow 1 to 2 business days for two micro-deposits to arrive in your account. A micro-deposit is a monetary deposit of less than $1.00 used to confirm ownership of the account.
Step 1: When adding a new bank account, select the Manual Verification method and click Next.
Step 2: Enter your banking details and click Next.
Step 3: Wait 1 to 2 business days for two micro-deposits to arrive. Once they have arrived, log into your Hemlane account to finish verifying. For more details, see: How do I verify my bank account (micro deposits)?
Business Account vs. Personal Account
Hemlane allows you to add both personal and business bank accounts, or a combination of both, to help organize your payment needs. When adding a new account you may need to update your company information including your role type and credentials. To update your information, click the banner along the top of your dashboard or follow the steps below:
Step 1: Click on your name in the upper right-hand corner.
Step 2: Click Banks and Cards.
Step 3: Select the link: "To update your account information, click here."
Please keep in mind that for security purposes you are not able to transfer money between your own accounts within Hemlane.
Related Articles
- How secure is Hemlane? For payments, SSN, etc.
- How do I verify my bank account (micro deposits)?
- Why is my bank not listed for secure online verification?
- How long does it take for a payment to process?
- How much does it cost to pay rent on Hemlane?
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