Hemlane’s Rental Assistant is included with the Complete package (not available on Legacy packages) and provides owners and property managers with dedicated assistance in managing tenant communications within the Hemlane portal. For more information, please visit our article, "What is the Rental Assistant service?"
For the best outcomes, the Rental Assistant team will need instructions from you on how to handle your tenant communications. You can set these instructions from the Services tab in your portal.
Once you have clicked into the [Add New Guide] you will find the following prompts to provide your desired instructions towards:
Once your instructions are in place, the Rental Assistant team can handle the various needs of your tenant communications between 7am and 4pm PT, Monday through Friday.
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