When you invite tenants to Hemlane, each tenant is asked to register their own account. Once registered, they will have access to their personal Hemlane dashboard where they can submit rent payments, create maintenance and repair requests, and send messages directly. This gives tenants a clear and convenient way to manage their responsibilities and stay connected with you.
What Do My Tenants See When I Send Them an Invitation?
Inviting a tenant to Hemlane through your Tenants and Leases tab will send them an email invitation to register a Hemlane account. Once they click through the email and successfully register, they will be brought to their Dashboard tab, which will prompt them to accept the invitation to their rental.
As soon as they accept the invite, their Dashboard will update to reflect their proper lease terms.
Please note that if a tenant is having trouble receiving the invitation email, they can register directly at https://www.hemlane.com/users/sign_up. They must register using the exact same email address they were invited with in order for their account to connect to the rental property.
What Do My Tenants See on Their Dashboard?
The top of the tenant Dashboard displays key information such as lease terms, total amount due, and the number of open maintenance requests.
The rest of the Dashboard provides quick links for any outstanding tasks, such as paying a balance or adding a bank account. Tenants can also quickly send a message to the property management team or submit a maintenance request directly from the Dashboard.
How Can My Tenants Add a Bank Account?
If a tenant has not yet added a payment account, they will see a Set Up task on their Dashboard. Clicking this will take them to the Banks and Cards tab, which can also be accessed directly from the left-hand menu.
From the Banks and Cards tab, tenants can add an account by clicking + Account and following the steps to connect a payment source. For more details on this process, please see the tenant support article on adding a bank account.
How Can My Tenants Submit a Payment?
Tenants can submit a payment by clicking the Pay button on their Dashboard under their Payments list. They can also navigate directly to the Payments tab on the left-hand menu to view all transactions, select the one they wish to pay, and click Make Payment.
For more information, please view the support article, How do I make an online payment as a tenant?
How Do My Tenants Submit a Maintenance or Repair Request?
Tenants can submit a maintenance or repair request under the Maintenance and Repairs tab by clicking + Request in the upper right corner of their screen.
Depending on the category selected, tenants may be asked to complete some basic troubleshooting steps before submitting. They can also select the “Other” category to provide details and submit immediately.
- Example A: Information is requested immediately
- Example B: Troubleshooting steps are required first
Once the details have been provided, tenants can upload photos of the issue or the affected area, select the best scheduling contact (in most cases, themselves), and save and submit the request.
Related Articles
- When does Hemlane send notifications to tenants?
- How do I add a tenant without inviting them to sign up on Hemlane?
- How do I know if a tenant or team member has connected their bank account?
- Why does my payment to a tenant show Incomplete and "Payment - Pending"?
- How do I change tenants on a lease?
key words: tenant dashboard, tenant portal, tenant screen, dashboard tab, view on tenant side