A common question from property managers new to Hemlane is how repairs get paid if no reserve balance is being held. On Hemlane's Essential and Complete plans, repair payments are pulled directly from the owner's bank account based on a preset approval threshold. No reserve balance is required and no funds need to be set aside in advance.
When a tenant submits a maintenance request, Hemlane's team troubleshoots the issue first to avoid unnecessary service calls. If a service professional is needed, one is assigned based on your plan.
Every owner sets a dollar threshold for repairs. At or under that threshold, the repair is auto-approved and no owner action is needed. Over the threshold, Hemlane contacts the owner for approval before any work begins. Once approved, payment is initiated directly from the owner's bank account.
Keywords: Repair payment, account reserve, owner accounting, repairs, repair expenses