No. Other tenants at the property will not be able to see a maintenance request unless they are specifically added as a participant. Only the tenant who created the request and any tenants added by the owner or manager can view it.
Hemlane allows tenants to open maintenance and repair requests directly from their Hemlane account. When a property has more than one tenant, owners and managers can choose which other tenants are included on a request.
How Are Other Users Added to a Maintenance Request?
Owners and managers are asked at the time of creation whether they would like to include tenants on the request, through a dedicated Tenants step. Only registered tenants can be added this way. Tenants are not asked to include other users when they submit a request themselves.
Others can also be added at any time under the Participants area of the maintenance request.
Who Can I Add to the Maintenance Request?
If the property is a unit, you can add only other tenants from that unit. If the address is at the property level, any tenants within that property can be added.
How Do I Add or Delete a User on the Maintenance Request?
- To add a new user, click the edit icon, which looks like a pencil, and select the user you would like to add.
- To remove a user, click the red delete icon next to the user’s name.
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