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  1. Hemlane Support Center
  2. For Owners & Managers
  3. Prospective Tenants

Prospective Tenants

  • Can I track and manage tenant leads (inquires)?
  • When does Hemlane send notifications to prospective tenants?
  • How much does tenant screening cost and what does it include?
  • How can I view which prospective tenants are attending a showing?
  • I accidentally archived an applicant! How can I view them and/or unarchive them?
  • How do I add or combine applicants and co-signers?
  • How do I delete or move out a lead, applicant, or tenant?
  • What does the Hemlane rental application contain?
  • How do I manage the application and screening process?
  • How do I print a rental application?
  • How can I verify an applicant's income?
  • How do I request tenant screening (a credit and background check)?
  • Can Hemlane automatically respond to prospective tenant inquiries?
  • Why does the tenant screening report show an address mismatch or incorrect SSN?
  • How do I notify leads and applicants that a property is no longer available?
  • What if an applicant does not have credit, a SSN, or is not a US citizen?
  • How can I pull an applicant's credit without them logging into Hemlane?
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