Prospective Tenants
- How Long Does a Screening Report Stay Visible Before Expiring?
- How long does it take for a background & credit report to generate?
- How do I approve an Applicant to become a Approved Applicant?
- How do I send a lease agreement through Hemlane?
- How Do I Use E-Sign?
- Where do I locate the Landlord Authorization Form?
- What Is Income Verification and How Does It Work?
- What additional pre-qualification questions should I ask?
- How do I manage my pre-qual questions?
- How Is the Applicant Recommendation Calculated?
- What Does the Fraud Indicator Mean on a Screening Report?
- What will I see when my applicant has a cosigner?
- Can I track and manage tenant leads (inquiries)?
- When Does Hemlane Send Notifications to Prospective Tenants?
- How much does tenant screening cost and what does it include?
- How can I view which prospective tenants are attending a showing?
- I accidentally archived an applicant! How can I view them and/or unarchive them?
- How do I add or combine applicants and co-signers?
- How do I archive or reject an applicant or lead?
- What does the Hemlane rental application contain?
- How do I manage the application and screening process?
- How do I print a rental application?
- How do I request a credit and background check?
- Can Hemlane automatically respond to prospective tenant inquiries?
- Why does the tenant screening report show an address mismatch or incorrect SSN?
- How do I notify leads and applicants that a property is no longer available?
- What If an Applicant Does Not Have Credit, a SSN, or Is Not a US Citizen?
- How can I pull an applicant's credit without them logging into Hemlane?