Prospective Tenants
- What additional pre-qualification questions should I ask?
- How do I manage my pre-qual questions?
- How is the applicant recommendation calculated?
- What does the fraud indicator mean on a screening report?
- What will I see when my applicant has a cosigner?
- Can I track and manage tenant leads (inquiries)?
- When does Hemlane send notifications to prospective tenants?
- How much does tenant screening cost and what does it include?
- How can I view which prospective tenants are attending a showing?
- I accidentally archived an applicant! How can I view them and/or unarchive them?
- How do I add or combine applicants and co-signers?
- How do I archive or reject an applicant or lead?
- What does the Hemlane rental application contain?
- How do I manage the application and screening process?
- How do I print a rental application?
- How do I request a credit and background check?
- Can Hemlane automatically respond to prospective tenant inquiries?
- Why does the tenant screening report show an address mismatch or incorrect SSN?
- How do I notify leads and applicants that a property is no longer available?
- What if an applicant does not have credit, a SSN, or is not a US citizen?
- How can I pull an applicant's credit without them logging into Hemlane?