Hemlane gives you the option to turn on automatic responses to prospective tenant inquiries. When enabled, Hemlane will send an email with your showing information and provide a phone number with an automated message encouraging prospective tenants to apply online.
How to Turn Auto Response Settings On or Off
Step 1: Select the Marketing tab on the left-hand main menu.
Step 2: Filter for the property at the top of the screen.
Step 3: Select the Settings tab.
Step 4: Toggle the Auto Response Settings to Yes or No.
What do our automatic emails look like?
When a prospective tenant inquires without scheduling a showing
A reminder if a prospective tenant has not scheduled a showing or submitted an application
When a prospective tenant is invited to a showing
When a scheduled showing time is confirmed (+text notification)
A reminder a few hours before the scheduled showing time (+text notification)
A follow up after the showing has ended
When they are invited to apply for the rental
A reminder that they were invited to apply, if they have not yet registered
When a screening has been requested from them to submit
A reminder to complete the screening request if it is still incomplete
When a message has been sent to them within Hemlane (+text notification)
When the applicant is approved and accepted as a tenant
When the applicant is archived and rejected
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Keywords: showings, automatic emails, auto response, prospective tenant, inquiries, leads, schedule showing, follow up email