Property owners and managers can request a comprehensive background and credit screening for prospective tenants through Hemlane. These screening reports typically include credit history, background checks, and criminal history where applicable.
Occasionally, a screening report may display fraud indicators. These are alerts designed to provide additional context about the applicant. They do not necessarily mean the applicant engaged in fraudulent or dishonest activity, but rather highlight information that may warrant a closer look.
Use fraud indicators in combination with other information provided by the applicant to make an informed decision about whether to move forward with their rental application.
Common Fraud Indicators
- "Current address mismatch - input does not match file."
The address on the screening report may be associated with the applicant but does not match what the credit bureau currently has on file. If the applicant has moved recently, their address may not update until they apply for credit. - "Applicant's prior address has been associated with fraudulent activity."
This address is associated with a person who at some point had their bank account or credit card lost, stolen, or compromised. This does not mean the prospective tenant was necessarily the person impacted by the fraudulent activity. - "Input/file address, SSN, or telephone number has been reported more than once."
Another person has identified the associated information as their own. - "SSN may be invalid - it was either very recently or never issued by the Social Security Administration."
The social security number provided was either recently issued within the last 5 years or has not yet been verified with the credit bureau.
If you see a fraud indicator on a screening report that is not listed above, please contact TransUnion ShareAble customer support at (833) 458-6338 for more insight.
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