The first step to approving exceptional tenants within Hemlane is to pre-qualify them. Within the Prospective Tenants and Inquiries stage in Hemlane, inquiries go through pre-qualification questions when they interact with a listing.
What are the pre-qualification questions on Hemlane?
Generally, we recommend a minimum credit of 620 and income of 3x monthly rent. Qualifications for your rental may vary and you can adjust these as needed, within the Terms section of Marketing, or change them to 0 if you do not have requirements.
- Is your credit score over 620?
- Is your monthly income over (3x the rental amount)?
- Do you have pets?
Here is what your prospective tenant will see when answering these questions:
How can I change these pre-qualification requirements?
You can change these requirements as needed per property within your Marketing tab.
Step 1: Select the Marketing tab on the left side main menu
Step 2: Filter for the property at the top of the screen or select the property by clicking "edit"
Step 3: Select the Terms tab from the left side quick links menu
Step 4: Scroll down to the "Minimum Requirements" section, make your edits, and save the changes by scrolling down and clicking the [Save] button
Please note: the question "Do you have pets?" will be automatically included.
How do I request the pre-qualification answers from my prospective tenant?
Your prospective tenants will automatically be asked the pre-qualification questions when they either click the [Ask A Question] button or schedule a showing on your Hemlane listing directly.
If your prospective tenant inquiry has not done either of these, then you will see a "-" under Credit Score, Income Ratio, and Has Pets
Step 1: Select the Prospective Tenants tab on the left side main menu
Step 2: Filter for the property at the top left corner of the screen
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