The first step to approving exceptional tenants within Hemlane is to pre-qualify them. Within the Prospective Tenants tab in Hemlane, inquiries go through pre-qualification questions.
What are the pre-qualification questions on Hemlane?
Generally, we recommend a minimum credit of 620 and income of 3x monthly rent. Qualifications for your rental may vary and you can adjust these as needed or change both to 0 if you do not have requirements.
- Is your credit score over 620?
- Is your monthly income over (3x the rental amount)?
- Do you have pets?
Here is what your prospective tenant will see when answering these questions:
How can I change these pre-qualification requirements?
You can change these requirements as needed per property within your Marketing tab.
Step 1: Select the Marketing tab on the left side main menu
Step 2: Filter for the property at the top of the screen or select the property by clicking "edit"
Step 3: Select the Terms tab from the left side quick links menu
Step 4: Scroll down to the "Minimum Requirements" section, make your edits, and save the changes
Please note: the question "Do you have pets?" will be automatically included.
How do I request the pre-qualification answers from my prospective tenant?
Your prospective tenants will automatically be asked the pre-qualification questions when they either click the [Ask A Question] button or schedule a showing on your Hemlane listing directly.
If your prospective tenant inquiry has not done either of these, then you can request the pre-qualification answers from them within your Prospective Tenants tab.
Step 1: Select the Prospective Tenants tab on the left side main menu
Step 2: Filter for the property at the top left corner of the screen
Step 3: Select the Inquiry tab and click the name of the applicant you would like to request pre-qualification questions from
Step 4: Select "Request Pre-Qual" within their applicant profile.
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